Product

1. What makes Soorajmukhi sarees special?

Soorajmukhi sarees are handwoven by skilled artisans and reflect the lightness, elegance, and timeless charm of traditional Chanderi weaving.

2. Do the sarees come with a blouse piece?

Most sarees include a matching blouse piece. Details are mentioned in the product description.

3. How should I care for my Chanderi saree?

  • Store in a muslin cloth preferably and keep it away from the sun, dust, and moisture.
  • Regularly air and refold the garment.
  • Dry-clean the garment only when required.
  • Avoid ironing directly on the zari and any direct contact with perfume.

4. How can I contact Soorajmukhi for assistance?

For any queries or support, please reach out to us at business@soorajmukhi.in

5. How can I be sure the saree is authentic handloom?

Our sarees are woven by skilled artisans using traditional handloom techniques. The subtle variations in weave and texture are a natural mark of genuine handcrafted textiles.

All our sarees are made and sourced from 'Handloom Mark' certified weavers that confirms the product is genuinely handwoven.

Payments

1. What payment methods do you accept?

We accept payments through secure online payment gateways, including major debit cards, credit cards, UPI, and net banking.

2. Is online payment secure?

Yes. All payments on our website are processed through secure and trusted payment gateway providers to ensure safe transactions.

Returns, Refunds & Cancellations

1. Can I return my saree if I change my mind?

As our sarees are handwoven and produced in limited batches, returns are accepted only if the item received is damaged, defective, or incorrect.

2. How do I request a return or exchange?

Please contact us within 48 hours of delivery with your order details and clear images of the product at business@soorajmukhi.in

3. When will I receive my refund?

Once the returned item is received and verified, refunds are processed to the original payment method within 7–10 business days.

4. Can I cancel my order?

Orders can be cancelled only before they are dispatched. Once the order has been shipped, cancellations cannot be processed.

5. Why are slight irregularities present in handwoven sarees?

Handloom textiles are crafted manually on traditional looms. Small variations in weave, texture, or motif placement are natural and are not considered defects.

Orders, Shipping & Delivery

1. How long does it take to process an order?

Orders are usually processed and dispatched within 3–4 business days after confirmation.

2. How long does delivery take?

Delivery timelines depend on the destination and courier partner. Most orders within India are delivered within 3–7 business days after dispatch.

3. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or message to monitor your delivery status.

4. Do you ship across India?

Yes, we currently ship across India.